Digital Product Manager – Senior

Our client, a leading company on the Luxembourg market, is looking for a

Digital Product Manager – Senior

MISSIONS

1. Be responsible for the Digital Products & tools roadmap, planning, definition and design, implementation and user experience :

• Digitalizing financial products and services through interfaces, tools and digital flows
• Maintaining the prioritized development of use cases, features, and debugging
• Analyzing product metrics and KPIs to assess product performance and improvement opportunities
• Product & Tools specifications (From epic to user stories)
• Coordinating and managing the implementation of digital tools and services with internal and external partners

2. Define, develop and implement digital solutions to further digitalize the customer journeys and bring value to all stakeholders :

• Identifying consumer needs and filling product gaps through the generation of new ideas
• Identifying and implementing key opportunities for UX/UI optimizations on the existing Apps and other digital tools

3. Manage cross-platform integrations of products and customer care digital tools :

• Responsible for defining the required features for the different platforms to ensure a good customer experience
• Responsible for ensuring a similar customer experience across digital platforms for products and services

PROFILE

• A minimum of 5 years of experience as a digital product manager/technical product manager (ideally in Financial Services industry)
• Come from a business or engineering oriented education & experience (economics / commercial science /management / engineering / software development)
• Fluent in French and English (Level C1 in French / Level B2 in English)
• Experience driving digital projects
• Strong in project management skills (scoping, planning, coordinating) with experience implementing and adjusting processes for improved efficiency
• Proficient in defining key metrics to measure success of digital products
• Be a good storyteller – capable to pitch any idea or project. Whether orally, or on Presentation mode
• Oriented customer experience
• Strong ability to influence multiple stakeholders without direct authority
• Familiar with current and emerging technologies
• Team Player